Last Updated March 24. 2021 | 最終更新日2021年3月24日

B.C. is moving into Phase 2 of the COVID-19 Immunization Plan. During this phase, approximately 400,000 people will be immunized from March to mid-April, including seniors, Indigenous peoples, and people living and working in independent living.

As the province continues to ramp up the vaccine rollout based on age, this is an update to keep everyone informed of the process on:

  1. Know when to call. Check your age group booking date below. 
  2. Booking your vaccine appointment over the phone. Numbers to call for your specific health region.
  3. Be prepared for the call. Have your information ready.
  4. What you need to know on the day of the clinic day.  Here are the crucial details for booking your vaccine. Please note that B.C. has only up to March 22nd, 2021, for booking at this time. The province will continue to update the schedules throughout the coming weeks and months. We encourage you to check back on the provincial website or your local news to see if your age group has been informed.

Here are the crucial details for booking your vaccine. Please note that B.C. has only up to March 22nd, 2021, for booking at this time. The province will continue to update the schedules throughout the coming weeks and months. We encourage you to check back on the provincial website or your local news to see if your age group has been informed. 

When you can call is based on your age
電話をかけられる時期は、年齢によって異なります

I’m born in 1945 or earlier (76+) or I’m Indigenous and born in 1966 or earlier (55+)
You can call anytime.

I’m born in 1946 (age 75)
You can start calling March 25 at 12 pm.

I’m born in 1947 (age 74)
You can start calling March 26 at 12 pm.

All Call Centre Hours

Seven days a week – 7 am to 7 pm (PST/PDT)
Phone lines may be busy. 

Get ready to call

When you call your health authority, you’ll be asked for:

  • First and last name
  • Date of birth 
  • Postal code
  • Personal Health Number

You can find your Personal Health Number on the back of your B.C. driver’s licence, BC Services Card or CareCard. If you do not have a Personal Health Number, you can still receive the vaccine.

We’ll also ask you for contact information:

  • An email address that gets checked regularly
    or
  • A phone number that can receive text messages

We will never ask you for your SIN, driver’s licence number or banking and credit card details.

I’m calling for myself

Here’s what happens when you call:

  • The phone agent verifies your age and asks for your personal information
  • You work with the phone agent to select an appointment time slot at a clinic close to home
  • The phone agent confirms your appointment time and clinic location
  • If you’ve provided contact information, you get a confirmation message sent by email or text

I’m calling on behalf of someone

Here’s what happens when you call on behalf of someone:

  • The phone agent verifies who you are calling for and asks you to provide their age and personal information
  • You work with the phone agent to select an appointment time slot at a clinic close to the home of the person you’re calling for
  • The phone agent confirms the appointment time and clinic location
  • If you’ve provided contact information, you get a confirmation message sent by email or text

What to expect at the vaccine clinic

Only people who are eligible and have an appointment will get their vaccine dose. Please do not show up at a clinic unless you have an appointment and your age group is eligible. As part of Phase 2, you will get either the Pfizer or Moderna vaccine. A choice will not be offered.

Arrive prepared

Get ready for your appointment:

  • Wear a short-sleeved shirt and a mask
  • Arrive a few minutes before your scheduled appointment time

You can bring one person with you for support.
All clinics are wheelchair accessible. You will be provided a mask if you need one.

During the appointment

At the clinic you will:

  • Complete a check-in process
  • Get your vaccine dose
  • Wait in an observation area for about 15 minutes

You can expect to be at the clinic for 30 to 60 minutes in total.